General Terms and Conditions
Article 1 - Definitions
In these terms and conditions, the following definitions apply:
Additional Agreement: An agreement in which the consumer acquires products, digital content, and/or services in connection with a distance contract, and these goods, digital content, and/or services are supplied by the entrepreneur or a third party based on an arrangement between that third party and the entrepreneur.
Cooling-off Period: The period during which the consumer can exercise their right of withdrawal.
Consumer: The natural person who is not acting for purposes related to their trade, business, craft, or profession.
Day: Calendar day.
Digital Content: Data produced and delivered in digital form.
Continuing Performance Contract: An agreement for the regular delivery of goods, services, and/or digital content over a specified period.
Durable Medium: Any tool, including email, that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows for future consultation or use for a period appropriate to the purpose for which the information is intended, and which allows for the unchanged reproduction of the stored information.
Right of Withdrawal: The consumer's option to withdraw from the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person who is a member of and offers products, (access to) digital content, and/or services to consumers remotely.
Distance Contract: An agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products, digital content, and/or services, where up to and including the conclusion of the agreement, only or partly one or more techniques for remote communication are used.
Model Withdrawal Form: The European model withdrawal form included in Annex I of these terms and conditions. Annex I does not need to be provided if the consumer does not have a right of withdrawal regarding their order.
Technique for Remote Communication: Means that can be used for concluding an agreement without the consumer and entrepreneur having to be simultaneously present in the same space.
1. Colors and product images
We make every effort to display the colors, materials, and textures of our products as accurately as possible. However, please note that colors may vary due to factors such as screen settings, display quality, lighting, photography, the material used, and the direction of the pile or nap of the fabric (as with velvet). Therefore, the images shown cannot be considered exact color representations.
2. Natural materials
Our products are made from various fabrics and natural materials. Small differences in color, structure, weave, and sheen are inherent characteristics of the product and do not constitute a defect.
Article 2 - Identity of the entrepreneur
Entrepreneur's name: Kotabo
Business address: De Meidoorn 13, 7958 NB Koekange
Email address:
Chamber of Commerce number:
VAT identification number:
Article 3 - Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will, before the distance contract is concluded, indicate how the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent to the consumer free of charge as soon as possible upon request.
If the distance contract is concluded electronically, notwithstanding the previous paragraph, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent to the consumer electronically or by other means free of charge upon request.
If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply mutatis mutandis. In the event of conflicting terms and conditions, the consumer can always invoke the provision that is most favorable to them.
Article 4 - Kotabo's offer
If an offer has a limited validity period or is made under specific conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products, services, and/or digital content offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
Every offer contains sufficient information to make it clear to the consumer what rights and obligations are attached to the acceptance of the offer.
Colors and product images
We make every effort to display the colors, materials, and textures of our products as accurately as possible. However, please note that colors may vary due to factors such as screen settings, display quality, lighting, photography, the material used, and the direction of the pile or nap of the fabric (as with velvet). Therefore, the images shown cannot be considered exact color representations.
Our products are made from various fabrics and natural materials. Small differences in color, structure, weave, and sheen are inherent characteristics of the product and do not constitute a defect.
Article 5 - The agreement
The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and fulfills the conditions set forth therein.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
The entrepreneur can, within legal frameworks, inquire whether the consumer can meet their payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, they are entitled to refuse an order or request with reasons, or to attach special conditions to its execution.
The entrepreneur will, at the latest upon delivery of the product, service, or digital content to the consumer, send the following information, in writing or in a way that can be stored by the consumer in an accessible manner on a durable medium:
The visiting address of the entrepreneur's establishment where the consumer can lodge complaints;
The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
Information about guarantees and existing after-sales service;
The price, including all taxes, of the product, service, or digital content; if applicable, the delivery costs; and the method of payment, delivery, or execution of the distance contract;
The requirements for termination of the agreement if the agreement has a duration of more than one year or is for an indefinite period;
If the consumer has a right of withdrawal, the model withdrawal form.
In the case of a continuing performance contract, the provision in the previous paragraph applies only to the first delivery.
Article 6 - Right of Withdrawal
For products:
The consumer can dissolve an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving reasons. The entrepreneur may ask the consumer about the reason for withdrawal, but cannot oblige them to state their reason(s).
The cooling-off period mentioned in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product, or:
if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by them, has received the last product. The entrepreneur may, provided they have clearly informed the consumer about this prior to the ordering process, refuse an order for multiple products with different delivery times.
if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by them, has received the last shipment or the last part;
for agreements for regular delivery of products over a certain period: the day on which the consumer, or a third party designated by them, has received the first product.
For services and digital content not supplied on a tangible medium:
The consumer can dissolve a service agreement and an agreement for the supply of digital content not supplied on a tangible medium during a period of at least 14 days without giving reasons. The entrepreneur may ask the consumer about the reason for withdrawal, but cannot oblige them to state their reason(s).
The cooling-off period mentioned in paragraph 3 starts on the day following the conclusion of the agreement.
Extended cooling-off period for products, services, and digital content not supplied on a tangible medium if information about the right of withdrawal is not provided:
If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period expires twelve months after the end of the original cooling-off period, determined in accordance with the previous paragraphs of this article.
If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within twelve months after the start date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer received that information.
Article 6 - Right of Withdrawal
For products:
The consumer can dissolve an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving reasons. The entrepreneur may ask the consumer about the reason for withdrawal, but cannot oblige them to state their reason(s).
The cooling-off period as mentioned in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product, or:
If the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by them, has received the last product. The entrepreneur may, provided they have clearly informed the consumer about this prior to the ordering process, refuse an order for multiple products with different delivery times.
If the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by them, has received the last shipment or the last part;
For agreements for regular delivery of products over a certain period: the day on which the consumer, or a third party designated by them, has received the first product.
For services and digital content not supplied on a tangible medium:
The consumer can dissolve a service agreement and an agreement for the supply of digital content not supplied on a tangible medium during a period of at least 14 days without giving reasons. The entrepreneur may ask the consumer about the reason for withdrawal, but cannot oblige them to state their reason(s).
The cooling-off period as mentioned in paragraph 3 starts on the day following the conclusion of the agreement.
Extended cooling-off period for products, services, and digital content not supplied on a tangible medium if information about the right of withdrawal is not provided:
If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period expires twelve months after the end of the original cooling-off period, determined in accordance with the previous paragraphs of this article.
If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within twelve months after the start date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer received that information.
Article 7 - Obligations of the consumer during the cooling-off period
During the cooling-off period, the consumer must handle the product and its packaging with care. They may only unpack or use the product to the extent necessary to establish its nature, characteristics, and functioning. The basic principle here is that the consumer may handle and inspect the product as they would be allowed to do in a physical store.
The consumer is only liable for any diminished value of the product resulting from handling of the product other than what is permitted in paragraph 1.
If the entrepreneur has not provided the consumer with all legally required information about the right of withdrawal before or at the conclusion of the agreement, the consumer is not liable for the diminished value of the product.
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
If the consumer exercises their right of withdrawal, they must notify the entrepreneur within the cooling-off period, either by means of the model withdrawal form or in another clear manner.
The consumer will return the product as soon as possible, but no later than 14 days after the notification as referred to in paragraph 1, unless the entrepreneur has offered to collect the product themselves. The consumer has observed the return period if they return the product before the cooling-off period has expired.
The product must be returned with all delivered accessories, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
The consumer bears the direct costs of returning the product. If the entrepreneur has not stated that the consumer must bear these costs or if the entrepreneur has indicated that they will bear these costs themselves, the consumer does not have to bear the costs of return.
If the consumer withdraws after having explicitly requested that the provision of services or the supply of gas, water, or electricity not ready for sale begins during the cooling-off period, the consumer owes an amount proportional to that part of the service that has been performed at the time of withdrawal, compared to the full performance of the service.
The consumer does not bear costs for the performance of services or the supply of water, gas, or electricity not ready for sale, or for the supply of district heating, if:
The entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the cost reimbursement in case of withdrawal, or the model withdrawal form; or
The consumer has not explicitly requested the commencement of the performance of the service or supply of gas, water, electricity, or district heating during the cooling-off period.
The consumer does not bear costs for the full or partial supply of digital content not supplied on a tangible medium, if:
They have not explicitly consented to the commencement of the performance of the agreement before the end of the cooling-off period;
They have not acknowledged losing their right of withdrawal when giving their consent; or
The entrepreneur has failed to confirm this statement from the consumer.
If the consumer exercises their right of withdrawal, all additional agreements are automatically dissolved.
Article 9 - Obligations of the entrepreneur in case of withdrawal
If the entrepreneur offers the consumer the option to notify withdrawal electronically, they must immediately send a confirmation of receipt after receiving this notification.
The entrepreneur will reimburse all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product, immediately but no later than 14 days after the day on which the consumer notifies them of the withdrawal. Unless the entrepreneur has offered to collect the product themselves, they may wait with reimbursement until they have received the product or until the consumer demonstrates that they have returned the product, whichever occurs first.
For reimbursement, the entrepreneur will use the same payment method that the consumer used, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.
If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the entrepreneur is not obliged to reimburse the additional costs for the more expensive method.
For Germany, Belgium, and France, a restocking fee of 9.99 euros applies.
Article 10 - Exclusion of the right of withdrawal
The entrepreneur may exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, or at least in good time before the conclusion of the contract:
Products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period
Contracts concluded during a public auction. A public auction is understood to mean a method of sale where products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or given the opportunity to be personally present at the auction, under the supervision of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and/or services;
Service contracts, after full performance of the service, but only if:
the performance has begun with the express prior consent of the consumer; and
the consumer has declared that he loses his right of withdrawal once the entrepreneur has fully performed the contract;
Package holidays as referred to in Article 7:500 of the Dutch Civil Code and contracts for passenger transport;
Service contracts for the provision of accommodation, if the contract provides for a specific date or period of performance and other than for residential purposes, goods transport, car rental services and catering;
Contracts relating to leisure activities, if the contract provides for a specific date or period for their performance;
Products manufactured according to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
Products that spoil quickly or have a limited shelf life;
Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
Products that are irrevocably mixed with other products after delivery due to their nature;
Alcoholic beverages whose price was agreed upon at the conclusion of the contract, but whose delivery can only take place after 30 days, and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence;
Sealed audio, video recordings and computer software, of which the seal has been broken after delivery;
Newspapers, periodicals or magazines, with the exception of subscriptions thereto;
The delivery of digital content other than on a tangible medium, but only if:
the performance has begun with the express prior consent of the consumer; and
the consumer has declared that he thereby loses his right of withdrawal.
Article 11 - The price
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, with the exception of price changes due to changes in VAT rates.
Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any stated prices are target prices will be mentioned in the offer.
Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of legal regulations or provisions.
Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:
these are the result of legal regulations or provisions; or
the consumer has the right to terminate the contract with effect from the day on which the price increase takes effect.
The prices mentioned in the offer of products or services include VAT.
Article 12 - Performance of the contract and additional warranty
The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the contract. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
An additional warranty provided by the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the contract if the entrepreneur has failed to perform his part of the contract.
Additional warranty means any commitment by the entrepreneur, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what he is legally obliged to do in case he has failed to perform his part of the contract.
Article 13 - Delivery and execution
The entrepreneur will exercise the greatest possible care when receiving and executing product orders and when assessing applications for the provision of services.
The place of delivery is the address that the consumer has made known to the entrepreneur.
With due observance of what is stated in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders with due speed, but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be executed or can only be executed partially, the consumer will be notified of this no later than 30 days after he placed the order. In that case, the consumer has the right to dissolve the contract without costs and is entitled to any compensation.
After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount paid by the consumer.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated and to the entrepreneur known representative, unless expressly agreed otherwise.
Article 14 - Duration transactions: duration, termination and extension
Termination:
The consumer can terminate a contract entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed termination rules and a notice period of no more than one month.
The consumer can terminate a contract entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time at the end of the definite period with due observance of the agreed termination rules and a notice period of no more than one month.
The consumer can terminate the contracts mentioned in the previous paragraphs:
at any time and not be limited to termination at a specific time or in a specific period;
at least in the same way as they were entered into by him;
always with the same notice period as the entrepreneur has stipulated for himself.
Extension:
A contract entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a definite period.
Notwithstanding the previous paragraph, a contract entered into for a definite period and which extends to the regular delivery of daily, news and weekly newspapers and magazines may be tacitly extended for a definite period of a maximum of three months, if the consumer can terminate this extended contract at the end of the extension with a notice period of no more than one month.
A contract entered into for a definite period and which extends to the regular delivery of products or services, may only be tacitly extended for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month. The notice period is no more than three months in case the contract extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
A contract with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) will not be tacitly continued and will automatically end after the trial or introductory period.
Duration:
If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed term.
Article 15 - Payment
Unless otherwise stipulated in the contract or additional terms, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period, within 14 days after the conclusion of the contract. In the case of a service contract, this period starts on the day after the consumer has received confirmation of the contract.
When selling products to consumers, the consumer may never be obliged in general terms and conditions to pay more than 50% in advance. If advance payment has been stipulated, the consumer cannot assert any right regarding the execution of the relevant order or service(s) before the stipulated advance payment has been made.
The consumer has the duty to immediately report inaccuracies in provided or stated payment details to the entrepreneur.
If the consumer does not meet his payment obligation(s) in time, he will, after having been notified by the entrepreneur of the late payment and the entrepreneur having granted the consumer a period of 14 days to still meet his payment obligations, after the payment has not been made within this 14-day period, owe the statutory interest on the amount still due and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500,=; 10% on the subsequent € 2,500,= and 5% on the next € 5,000,= with a minimum of € 40,=. The entrepreneur can deviate from the stated amounts and percentages in favor of the consumer.
Article 16 - Complaints procedure
The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the execution of the contract must be submitted to the entrepreneur fully and clearly described within a reasonable time after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more comprehensive answer.
A complaint about a product, service or the service of the entrepreneur can also be submitted via a complaint form on the consumer page of the website of . The complaint will then be sent to both the relevant entrepreneur and to.
The consumer must in any case give the entrepreneur 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute arises that is subject to the dispute settlement procedure.
Article 17 - Disputes
Dutch law applies exclusively to agreements between the entrepreneur and the consumer to which these general terms and conditions relate. If the entrepreneur directs his activities to the country where the consumer lives, the consumer can also always invoke the mandatory consumer law of his country.
Disputes between the consumer and the entrepreneur about the conclusion or execution of agreements regarding products and services to be delivered or delivered by this entrepreneur, can, with due observance of the provisions below, be submitted by both the consumer and the entrepreneur to the Disputes Committee Thuiswinkel, Postbus 90600, 2509 LP The Hague ().
A dispute will only be handled by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.
If the complaint does not lead to a solution, the dispute must be submitted to the Disputes Committee in writing or in another form to be determined by the Committee no later than 12 months after the date on which the consumer submitted the complaint to the entrepreneur.
When the consumer wants to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. Preferably, the consumer first reports this to the entrepreneur.
When the entrepreneur wants to submit a dispute to the Disputes Committee, the consumer must within five weeks after a written request thereto by the entrepreneur, state in writing whether he also wishes this or wants the dispute to be handled by the competent court. If the entrepreneur does not receive the consumer's choice within the five-week period, the entrepreneur is entitled to submit the dispute to the competent court.
The Disputes Committee rules under the conditions as laid down in the regulations of the Disputes Committee (). The decisions of the Disputes Committee are made by way of binding advice.
The Disputes Committee will not handle a dispute or will cease handling it if the entrepreneur has been granted a moratorium, has been declared bankrupt or has actually ceased his business activities, before a dispute has been handled by the committee at the hearing and a final judgment has been rendered.
If, in addition to the Thuiswinkel Disputes Committee, another recognized disputes committee affiliated with the Foundation for Consumer Complaints Boards (SGC) or the Financial Services Complaints Institute (Kifid) is competent, the Thuiswinkel Disputes Committee is preferably competent for disputes concerning mainly the method of distance selling or services. For all other disputes, the other recognized disputes committee affiliated with SGC or Kifid.
Article 18 - Sector guarantee
org guarantees the observance of the binding advice of the Thuiswinkel Disputes Committee by its members, unless the member decides to submit the binding advice to the court for review within two months after its dispatch. This guarantee revives if the binding advice has been upheld after review by the court and the judgment from which this appears has become final. Up to a maximum of €10,000 per binding advice, this amount will be paid by to the consumer. For amounts greater than €10,000 per binding advice, €10,000 will be paid. For the remainder, has a best efforts obligation to ensure that the member complies with the binding advice.
For the application of this guarantee, it is required that the consumer makes a written appeal to this effect to and that he transfers his claim against the entrepreneur to . If the claim against the entrepreneur amounts to more than €10,000, the consumer will be offered to transfer his claim, insofar as it exceeds the amount of €10,000, to , after which this organization will, in its own name and at its own expense, demand payment thereof in court to satisfy the consumer.
Article 19 - Additional or deviating provisions
Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.
Article 20 - Amendment of the Thuiswinkel General Terms and Conditions
org will not amend these general terms and conditions except in consultation with the Consumers' Association.
Changes to these terms and conditions are only effective after they have been published in an appropriate manner, with the understanding that in the event of applicable changes during the term of an offer, the provision most favorable to the consumer will prevail.
Horaplantsoen 20, 6717 LT Ede
Postbus 7001, 6710 CB Ede
Article 22 - Damage caused by products
Kotabo is not liable for consequential damage to objects on or in which the purchased items are placed or laid. The use of our products must comply with the (any) supplied instructions and warnings. Any damage resulting from (incorrect) use or misuse of our products is not covered by our liability. This also includes leakage from a bottle or packaging that may occur; it is always important to carefully inspect products before they are used or placed. We recommend taking precautions, such as using coasters or protective materials, to prevent damage to surfaces.
Updated on 18-04-2026
